Privacy Policy

Business Information

Information We Collect

When you opt in to our SMS messaging program or interact with our services, we may collect:

• Your mobile phone number
• Your name and contact information
• Your consent and opt-in status for text messaging
• Records of messages sent and received

How We Use Your Information

We use the information we collect to:

• Send appointment reminders and scheduling confirmations
• Provide service updates related to your flooring project
• Share pricing information and estimates you have requested
• Respond to your inquiries and provide customer support

Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information only in the following limited circumstances:

• With service providers who help us deliver SMS messages (e.g., our messaging platform), solely for the purpose of delivering our messages to you
• When required by law, regulation, or legal process

SMS / Text Messaging

By opting in to the James Flooring SMS program at jamesflooring.com/sms-opt-in, you consent to receive text messages from us at the phone number you provided. Your consent to receive text messages is not a condition of any purchase.

• Message frequency varies based on your interactions and service needs (up to 10 messages/month)
• Message and data rates may apply depending on your mobile carrier plan
• Text STOP at any time to opt out of receiving messages
• Text HELP for help or contact us at (937) 325-5541

We will not use your phone number or opt-in data for purposes unrelated to our SMS program. Opt-in data and consent information will not be shared with any third parties.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law. If you opt out of our SMS program, we will promptly cease sending messages and remove your number from our active messaging list.

Your Rights

You may:

• Opt out of SMS messages at any time by texting STOP
• Request information about the data we hold about you
• Request deletion of your personal information

To exercise these rights, contact us at service@jfspringfield.com or call (937) 325-5541.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy, contact us at: